We decided to close our offices because the vast majority of our clients were finding us online rather than through our offices. We are now investing the money we used to spend on our office, on improving our website,social media strategies and ranking. Not having a physical office has in no way affected negatively our bookings, on the contrary. Regarding check-ins most of our guests actually prefer meeting directly at the property rather than having to pick up the keys at our offices. We have an emergency number available 24/7 if they have any issues.

Of course. You will be given an access to your Owner Extranet, from which you will be able to block dates for your personal use. We kindly ask our owners to block their dates as early as possible and to remember that any confirmed bookings by HMR Holidays is legally binding and can’t be canceled.

For most bookings you will receive your rental income 6 weeks before the guest arrival. For bookings received via Airbnb and Tripadvisor and in some cases Booking.com, where the rental portal holds the money until the guest’s arrival, you will be paid after the client’s check-in.

You will need a home and content insurance to cover holiday rentals. 

All rental properties must have :

• Garden and Pool services ( we can recommend companies if needed)
• Cutlery and plates to cover the property’s maximum occupancy x 2
• Kettle and Coffee machine (filter or capsules)
• Washing Machine and Iron
• Minimum 3 sets of keys
• Duvets for all beds if you are renting from October to May (we will provide linen)
• Good quality pillows ( 1 per guest is a minimum, 2 per guest is usually appreciated)
• Enough hangers in the wardrobes ( we recommend getting matching wooden hangers)
• UK and Spanish TV as a minimum
• Enough sunbeds for all the guests 

• Your villa will be advertised on all major rental platforms : Airbnb, Booking, Homeaway etc. We also work with niche websites in France and Northern Europe to attract more customers.
• Email marketing and newsletter throughout the year
• We are very active on Facebook and Instagram
• We are constantly working on improving our Ranking on Google and Google Maps
• Collaboration with other rental agents in Moraira

We do not allow groups of people under 25 and large celebrations. We also refuse to provide extra beds in our property to make sure the villa is not hosting more guests than it should. We are in contact with the guests before they arrive and will cancel the booking if we don’t feel comfortable about renting them your property. All guests are now required by law to provide their passport information, which will be communicated to the local Guardia Civil. We meet them directly at the house and will require all passports. This helps control who is renting the property and informing guests on how to use the house.

No, we will provide hotel quality linen and towels for all our guests. This is paid by the guests, not the owner. We do ask our owners to provide duvets if they are renting the property from September to the end of April.

Unfortunately no, we work on a strict exclusive, non-compete contract. Of course you are free to host friends and family but you won’t be able to advertise your house yourself on rental platforms. This avoids confusion for potential bookers, double bookings etc.