Please check our article about tourism legislation in Valencia  : HERE

We decided to close our offices because the vast majority of our clients was finding us online rather than through our offices.

We are now investing the resources we used to spend on our office, on improving our website, social media strategies, and SEO ranking. Not having a physical office has in no way affected negatively our bookings, quite the contrary. Regarding check-ins, most of our guests actually prefer meeting directly at the property rather than having to pick up the keys at our offices. We have an emergency number available 24/7 if they have any issues.

Of course. You will be given an access to your Owner Extranet, from which you will be able to block dates for your personal use. We kindly ask our owners to block their dates as early as possible and to remember that any confirmed bookings by HMR Holidays is legally binding and can’t be canceled.

For most bookings, you will receive your rental income 4 weeks before the guest’s arrival. For bookings received via Airbnb and Tripadvisor and in some cases Booking.com, where the rental portal holds the money until the guest’s arrival, you will be paid 3 days after the client’s check-in.

You will need a home and content insurance to cover holiday rentals.

All rental properties must have :

• Garden and Pool services ( we can recommend companies if needed)
• Cutlery and plates to cover the property’s maximum occupancy x 2 – Same goes for cups and glasses.
• Kettle and Coffee machine (preferably capsules)
• Washing Machine and Iron
• Minimum 4 sets of keys ( 2 for clients, 1 for us, 1 for cleaners)
• Duvets for all beds if you are renting from October to May (we will provide linen)
• Good quality pillows ( 1 per guest is a minimum, 2 per guest is usually appreciated)
• The house needs to be well stocked with cleaning supplies for guests. Basic cooking essentials (oil/salt etc) is also a plus.
• Mattress protectors marked with the name of the property
• Enough hangers in the wardrobes ( we recommend getting matching wooden hangers)
• UK and Spanish TV as a minimum
• Enough sunbeds or outdoor seating for all the guests
• Parasols (we don’t recommed supllying expensive parasols are they are prone to breakage)

• Your villa will be advertised on all major rental platforms : Airbnb, Booking, Homeaway etc. We also work with niche websites in France and Northern Europe to attract more customers.
• Email marketing and newsletter throughout the year
• We are very active on Facebook and Instagram
• We are constantly working on improving our Ranking on Google and Google Maps
• Collaboration with other rental agents in Moraira

We do not allow groups of people under 25 and large celebrations. We also refuse to provide extra beds in our properties to make sure the villas are not hosting more guests than they can.

We are in contact with the guests before they arrive and will cancel the booking if we don’t feel comfortable about renting them your property. All guests are now required by law to provide their passport information, which will be communicated to the local Guardia Civil. We meet them directly at the house and will require all passports. This helps control who is renting the property and informing guests on how to use the house.

No, we will provide hotel quality linen and towels for all our guests. This is paid by the guests, not the owner. We do ask our owners to provide duvets if they are renting the property from September to the end of April. Mattress protectors are also a must. 

Our personal insurance policy covers us for damages in the properties up to 300€. We will replace broken parasols, small kitchen appliances, cushions, glasses etc if damaged by guests.

Owners do however have to accept that using and renting a house comes with a reasonable amount of wear and tear. We recommend putting away objects with a high financial or emotional value.

It is extremely rare to have damages in villas for more than 300€ but this should be covered by your home insurance.

Unfortunately no, we work on a strict exclusive, non-compete contract. Of course, you are free to host friends and family but you won’t be able to advertise your house yourself on rental platforms. This avoids confusion for potential bookers, double bookings etc.

If we do our job well, you won’t need it 😉

We do offer different management packs on top of our rental services.

• Choosing to have your house fully managed means we will be on call to help resolve issues throughout the year, regardless of if the villa is rented or not. This is a great option for owners who live abroad and need someone to check and maintain the house throughout the year. 
• If you don’t want us to fully manage the house, please keep in mind that we will only managed issues etc when we have renters in the villa.   

We offer key holding services as well as monthly or bi-monthly property checks. We will also coordinate necessary repairs and plumber/gardeners etc 

To know more about our management services, please send us a message.