General conditions

Everything you need to know before booking a villa in Moraira with HMR HOLIDAYS

TERMS &CONDITIONS 

Please note bookings will only be taken from persons over the age of 21.                                                                                                           

HMR Holidays reserve the right to change or update this policy at anytime

The following general property booking conditions are an inseparable part of the agreement between the occupant and HMR VILLA MANAGEMENT AND RENTAL S.L (HMR Villas), CIF B54679337, Carretera Moraira Calpe 78, 03724 Moraira. Email: [email protected] 

Additionally, by booking one of our villas, you accept its terms and conditions.

Your contract  When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party, the terms of these booking conditions. You must be at least 21 years old to make a booking with us. Your contract is with the owner of the property and is made once your deposit has been processed and a confirmation has been emailed to you. 

Included in the quoted price : the accommodation, as confirmed on your Booking Confirmation for the people named on the booking form, in the property specified, including local taxes, gas, water, electricity and service charges (unless renting on a winter let). Also included is bedding, towels and tea towels. Weekly laundering of household linen for rentals of 1 week or more. For bookings of less than 7 days, you may request a linen change at a rate of €15 per head, which is payable locally. Where beach towels are provided, these will be laundered at the end of the tenancy, it is the client ́s responsibility to launder during the holiday

ALL HMR VILLAS PROPERTIES OPERATE A STRICT NO SMOKING POLICY 

Not included in the quoted price Travel insurance, which is compulsory, transportation to and from your accommodation, beach / pool towels (unless otherwise specified), other items & services described as extras in the villa information section. 

Payments Payments can be made by Debit/Credit Card (2% surcharge Visa or MasterCard), or by bank transfer (transfer fee to be paid by sender). A deposit of approximately 30% is required in order to confirm your booking, with the balance due 8 weeks prior to your holiday commencement date. If you fail to pay in full 8 weeks prior to your departure date, we reserve the right to cancel your holiday and you will lose your deposit. All credit and debit card payments will be processed in Euros at the exchange rate on the date of transaction. If you book within 8 weeks prior to departure this will be classed as a late booking and we must receive full payment for your holiday before we can confirm your booking. 

Alterations and Cancellations Should a cancellation be necessary by the client, then your deposit will be partially refundable under the following circumstances. 

  • More than 60 days before holiday – a cancellation fee of 30% of total stay 
  • 30 to 60 days before holiday – a cancellation fee of 50% of total stay 
  • Less than 30 days – NO REFUND

COVID 2021 – If HMR Holidays are unable to offer your accommodation due to restrictions imposed IN SPAIN we will refund all monies paid to date. This however does not apply if restrictions are in place in your country of residence. I

Where you wish to alter your booking (ie. villa or dates, holiday duration) we will do our best to accommodate your request. If we cannot meet your altered requirements and you wish to cancel your holiday, then you may make a cancellation – your deposit will not be returned 

All cancellations must be submitted via email or letter in order to be accepted. 

** Any cancellations should be covered by your holiday insurance, but it is important that this is purchased at the time of booking. When arranging insurance please make sure that you have enough “ground cover” in order to secure the rental element. 

*** Reasons of force majeure such as extreme weather conditions, local strikes, terrorism, and other unforeseeable circumstances etc., shall under no circumstances lead to the full or partial refund of the booking amount.

Arrival and Departure times  Officially the rental period commences at 16:00 on the day of rental and terminates at 10:00 on the day of departure. However, we do try to be as flexible as possible and allow access as soon as the property has been cleaned and prepared. Clients departing on later flights may be able to extend their stay after 10:00 depending on the arrival time of incoming clients (who always have priority) and our cleaning schedule. 

Arrival after 19h00 can be arranged, please let us know before your arrival. Late check-in fee : 50€ on arrival

Your Guests The villa you have rented is reserved exclusively for the use of the people named on your booking form and no other persons are permitted to stay over at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). 

TV in Spain Whilst most of our properties provide Satellite TV, please be aware that here in Spain we are on the edge of the “footprint” for satellite reception and some areas will have better/worse reception than others. This means that some channels will fade/disappear early or mid-evening. This is not a “fault” but a fact of life for Satellite TV in Spain. Basically, TV is not the same here as in your home country, it is far more difficult to receive your favourite channels here. 

Conditions in Spain  Cuts in water and electricity supplies may occur at any time without warning. Electricity supplies cannot always support several appliances being used simultaneously and may fail if overloaded. In some area’s barbecues are forbidden, swimming pools and gardens do have to be maintained and this may occur during your stay. Notice of festivals and local celebrations or events is not automatically given and may result in increased levels of traffic and subsequent noise. Building or road works may take place in the vicinity of the property. We cannot accept responsibility for noise or disruption caused by any of these events 

Privacy The term “private pool” means that the swimming pool is for the exclusive use of those staying at the property where the pool is situated, and it is not a “communal pool” which is one that is shared by a number of villas. Complete privacy is a very different issue. In some properties, terraces and pools may be overlooked and if complete privacy is important please state at the time of booking and we can advise on appropriate properties. 

Swimming pools We cannot accept any liability whatsoever for any injury or death caused as a result of using the swimming pool in any holiday villa/apartment. You are strongly advised never to allow children to use the swimming pool unsupervised below the age of 12. If you are staying in a property with a pool, sun tan creams, deodorant, hair spray etc. can have a very detrimental effect on the chemical balance of the pool and if you are not showering before use this can turn your pool green and/or cloudy very quickly and can result in the pool being out of use for up to 48hrs whilst the balance is restored and the water cleared. If you are staying in a property with a communal pool, please read the RULES of the pool area on arrival and note times of use. None of the holiday rental apartments on our website are supervised by a lifeguard. 

Cots and high chairs Cots and high chairs are available for infants under two years old. If you require a cot or highchair, please advise us it at the time of booking in order that we can ensure it is at the villa on your arrival. Rental prices are 25€ euros per week per cot or highchair and you will usually be required to pay locally in cash for extra items hired. 

Pets Pets are permitted in some properties, please enquire before your stay. Additionally, clients are requested not to feed or allow stray cats or dogs inside the property. 

Building works – please read carefully Building work starting after publication of individual villa descriptions may in some way distort our description of the property, we have considered peaceful or quiet. This work may start early in the morning as it is local practice and can start at any time in the year. As it is not always possible to gauge the extent of such works, we regret we cannot advise you of the constantly changing conditions. 

If within 56 days of the start of your holiday we become aware of such works taking place on a plot immediately adjacent to your property (that is, an adjoining plot – not across the road or merely nearby) that in our opinion could materially spoil your enjoyment of your holiday we will advise you. You may then either; 

  1. a) cancel and receive a full refund for accommodation or 
  2. b) change your booking to another available villa for the same period either paying the difference if it is more expensive or receiving a refund if it is cheaper, or 
  3. c) change your booking to another available villa for a different period either paying the difference if it is more expensive or receiving a refund if it is cheaper or 
  4. d) leave your reservation as it is and hope that there is not too much noise or dust to spoil your holiday. 

If you choose option (d), to stay with the reservation, it is extremely unlikely that after arrival we will be able to move you to any alternative accommodation if you suffer any inconvenience as described above, nor will any claim for compensation be accepted for any loss of enjoyment due to building or any other associated works within the vicinity of your holiday villa. You should note that we are not responsible for such work, are not able to stop such work taking place nor control the noise level. Nor can we be responsible for any building works that start during a holiday and under no circumstances will we pay any compensation at all in such cases. 

If you have a complaint If you have cause for complaint whilst on holiday, this must be brought to the attention of HMR Villas immediately so that action can be taken to rectify the problem. If you do not tell us about your complaint promptly, it may prove difficult to investigate your complaint thoroughly or resolve. Any claims received from customers who have not made a complaint to us during their holiday will not be considered as no opportunity has been given to resolve or inspect the problem. 

In the event of problems with your accommodation, we will endeavour to rectify any problems within 1 working day of being notified. Please allow for the fact that it is likely that you will be holidaying in the busiest period and if a contractor or part is required, it will not always be available immediately 

Under no circumstances do we offer compensation in the following circumstances: 

  1. You have not notified us of a complaint during your stay 
  2. You have not taken reasonable care to protect yourself and the property 
  3. You or any member of your party is at fault 
  4. Any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care
  1. Any event which we or the owner could not help or prevent 
  2. The problem is resolved within a reasonable timescale of the complaint being received
  3. Similar alternative accommodation is offered 

Breakages and damage As of 2020 we have implemented a “damage Insurance” to allow our guests to stay without a crippling security deposit or funds being held on a credit card. This insurance is funded by HMR Holidays, not an external provider. The insurance will cover accidental breakages to items of equipment in the villa. It will not provide any cover for personal loss, damage or injury to guests or their items. 

We expect all of our trusted clients to respect the villas and leave them in the same condition that they find them, but we do appreciate that accidental damage can occur. 

We will still apply charges if the property is not left in a reasonable condition, rubbish is not taken away and linen/towels are left in a dirty condition. The lead name on the booking form agrees to accept full liability for the above. Please note that if damage should occur and is as a result of wilful and unreasonable behaviour, you may be asked to cover the cost of the damage in full or be removed from the property immediately. 

GDPR : Pursuant to Statutory Law 15/1999 on protection of data of a personal nature, you are hereby notified that your data will be included in a customer database by this company, for business purposes and to send you further information. You may exercise your right to access, correct and cancel your information at any time. 

Booking/HMR Contact. We are available to take telephone enquiries on Tel: 0034 627 848 357 between the hours of 10.00 – 18.00 Monday to Friday and 10.00 – 13.00 Saturday or email [email protected] 

In an emergency we can be contacted out of office hours on 0034 627 848 357 

Once we have confirmed availability with you and you are ready to book, we will need to take your deposit and details. Once the deposit has been received, we will send you confirmation of booking. 

No booking is confirmed until a deposit is received. The property will be marketed as available until then

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