General conditions

TERMS &CONDITIONS 

Bookings will only be taken from people over the age of 21. HMR Holidays reserve the right to change or update this policy at anytime.

The following general property booking conditions are an inseparable part of the agreement between the occupant and HMR VILLA MANAGEMENT AND RENTAL S.L (HMR Villas), CIF B54679337, Calle Oviedo 92, 03724 Moraira. Email: info@hmrvillas.com.

Additionally, by booking one of our villas, you accept these terms and conditions.

Your contract  By making a booking, you confirm that you have the authority to accept, and do accept, these booking conditions on behalf of your entire party. Please note that you must be at least 21 years old to make a reservation with us. Your contract is with the property owner and becomes official once your deposit has been processed and a confirmation email has been sent to you.

Included in the quoted price : The quoted price includes the following: accommodation as confirmed in your Booking Confirmation for the individuals listed on the booking form, in the specified property, along with local taxes, gas, water, electricity, and service charges (except for winter rentals). Additionally, bedding, towels, and tea towels are provided, with weekly laundering of household linen included for stays over 10  nights. For stays of less than 10 days, you can request a linen change at a rate of €15 per person, payable locally. If beach towels are provided, they will be laundered at the end of your stay, but it is the guest’s responsibility to launder them during the holiday.

Not included in the quoted price Travel insurance, which is highly recommended, transportation to and from your accommodation, beach / pool towels (unless otherwise specified), cots and highchairs, late arrivals and other items & services described as extras in the villa information section. 

Payments :  We accept payments via Debit/Credit Card (VISA or MASTERCARD—unfortunately, we cannot accept AMERICAN EXPRESS) or by bank transfer (with the transfer fee to be covered by the sender). To confirm your booking, a deposit of approximately 30% is required, with the remaining balance due 30 days before your holiday begins. Please be aware that if the full payment is not received by this deadline, we reserve the right to cancel your booking, and your deposit will be forfeited. All credit and debit card payments will be processed in Euros, based on the exchange rate at the time of the transaction. For bookings made within 30 days of departure, full payment is required upfront to secure your reservation.

Alterations and Cancellations Should a cancellation be necessary by the client, then your deposit will be partially refundable under the following circumstances. All cancellations must be submitted by email. 

• More than 30 days before holiday – free cancellation
• Less than 30 days – NO REFUND

** Any cancellations should be covered by your holiday insurance, but it is important that this is purchased at the time of booking. When arranging insurance please make sure that you have enough “ground cover” in order to secure the rental element. 

*** Reasons of force majeure such as extreme weather conditions, local strikes, terrorism, and other unforeseeable circumstances etc., shall under no circumstances lead to the full or partial refund of the booking amount

Arrival and Departure times  The official rental period begins at 16:00 on the day of arrival and ends at 10:00 on the day of departure. However, we strive to be as flexible as possible, allowing access as soon as the property has been cleaned and prepared. If you have a later flight, we may be able to accommodate an extended stay beyond 10:00, depending on the arrival time of incoming guests (who have priority) and our cleaning schedule.

Arrival after 19h00 can be arranged, please let us know before your arrival. Late check-in fee : 50€  for arrivals between 19h00 and 22h00 – 80€ for arrivals between 22h00 and 00h00. Arrivals after 00h00 can be arranged, please enquire. 

Your Guests The villa you have rented is exclusively reserved for the guests listed on your booking form. No additional persons are permitted to stay at the property unless previously agreed upon in writing and any applicable fees have been paid. We take over-occupancy very seriously, and if we discover that the villa is occupied by more guests than authorized, we will notify the local Guardia Civil.

Conditions in Spain Please be aware that interruptions to water and electricity supplies can occur unexpectedly. The electrical system may not handle multiple appliances running at once and could fail if overloaded. Additionally, barbecues may be prohibited in some areas, and maintenance of swimming pools and gardens might take place during your stay.

While most of our properties offer Satellite TV, reception can vary due to Spain’s position at the edge of the satellite footprint. As a result, some channels may fade or disappear early or mid-evening. This is not a fault but a common issue with satellite reception in Spain. Please note that TV reception here may differ from what you’re accustomed to in your home country.

Swimming pools We cannot accept any liability for injury or death resulting from the use of the swimming pool at any holiday villa or apartment. For safety, children under 12 should never use the pool unsupervised. If your accommodation includes a pool, please be aware that sun creams, deodorants, hair sprays, and similar products can significantly disrupt the pool’s chemical balance. Not showering before entering the pool may lead to water discoloration and cloudiness, potentially rendering the pool unusable for up to 48 hours while we restore its balance and clarity.

Accidents and thefts  HMR Holidays and the property owner do not accept liability for any loss, damage, or injury (including but not limited to personal injury, illness, death, property damage, or theft) that you or your companions may experience during your stay. By booking the accommodation, you acknowledge that you are responsible for the safety and security of your own belongings and agree not to hold HMR Holidays or the property owner liable for any such incidents. To help minimize risks, please exercise caution when using the cooker and swimming pool areas, as these present additional hazards. Be sure to securely close and lock all doors and windows, especially when children or elderly individuals are present.

Cots and high chairs Cots and high chairs are available for infants under two years old. If you need either, please let us know at the time of booking so we can ensure they are ready for you upon arrival. The rental cost is €30 per cot and €25 per high chair, payable locally in cash for these additional items.

Pets Pets are permitted in some properties, please enquire before your stay. Additionally, clients are requested not to feed or allow stray cats or dogs inside the property. 

Bookings Please note that your booking is not confirmed until we receive a deposit. Inquiries alone do not guarantee that your dates will be reserved. The property will remain available and will continue to be marketed until payment is received.

GDPR : Pursuant to Statutory Law 15/1999 on protection of data of a personal nature, you are hereby notified that your data will be included in a customer database by this company, for business purposes and to send you further information. You may exercise your right to access, correct and cancel your information at any time.

Building works  Please be aware that construction work near your villa could potentially affect our description of its peacefulness or quietness. Such work can begin early in the morning and may occur at any time of the year. Due to the unpredictable nature of these activities, we cannot provide ongoing updates on their extent or impact.

If we learn within 30 days before your holiday that construction is taking place on a plot immediately adjacent to your property (not across the road or in a distant location), and if we believe it could significantly impact your enjoyment, we will inform you promptly. In this case, you have the following options:

a) Cancel your booking and receive a full refund for your accommodation.

b) Transfer your booking to another available villa for the same period, paying any difference if it is more expensive or receiving a refund if it is cheaper.

c) Change your booking to another available villa for a different period, paying any difference if it is more expensive or receiving a refund if it is cheaper.

d) Keep your existing reservation and accept the possibility of noise or dust affecting your stay.

If you choose option (d), please be aware that it is highly unlikely we will be able to relocate you to alternative accommodation upon arrival if you experience any inconvenience due to construction. Additionally, we cannot accept any claims for compensation related to disturbances from nearby building work. We are not responsible for, nor can we control, such activities, and no compensation will be provided for any impact they may have on your holiday.

Complaints  – If you encounter any issues during your holiday, please report them to HMR Villas immediately so we can address and resolve the problem. Prompt notification is crucial for a thorough investigation and effective resolution. Claims from customers who do not report issues during their stay will not be considered, as we need the opportunity to inspect and resolve the problem firsthand.

Should you experience any problems with your accommodation, we will make every effort to resolve them within one working day of notification. Please be aware that during peak holiday periods, availability of contractors or parts may affect the speed of resolution.

Compensation will not be offered in the following circumstances:

• You did not report the complaint during your stay.
• You did not take reasonable care to protect yourself and the property.
• You or any member of your party is at fault.
• The problem was resolved within a reasonable timeframe.
• Similar alternative accommodation was provided.

Breakages and damages As of 2020 we have implemented a “damage Insurance” to allow our guests to stay without a crippling security deposit or funds being held on a credit card. This insurance is included in the total rental price. This insurance is funded by HMR Holidays, not an external provider. The insurance will cover accidental breakages to items of equipment in the villa. It will not provide any cover for personal loss, damage or injury to guests or their items. 

We expect all of our trusted clients to respect the villas and leave them in the same condition that they find them, but we do appreciate that accidental damage can occur. 

We will still apply charges if the property is not left in a reasonable condition, rubbish is not taken away and linen/towels are left in a dirty condition. The lead name on the booking form agrees to accept full liability for the above. Please note that if damage should occur and is as a result of wilful and unreasonable behaviour, you may be asked to cover the cost of the damage in full or be removed from the property immediately.